Frequently Asked Questions
Refer to our size & care page to decide what the best size would be.
Yes, hand wash in lukewarm water (95°F/35°C). Turn inside out. Use a mild washing detergent. Squeeze gently, do not wring. Rinse well. Dry on a flat surface, pull gently into shape if necessary. Do not dry in sunshine or in a tumble dryer. Can be pressed, using wool setting. This garment can be dry cleaned, but dry cleaning may change the brightness of the colors and the softness of the wool. Store knitted garments folded, not hanging.
Once you log in with your user name and password, you come to your account page. Click edit to make any changes including creating a new password. If you are logged in and looking through or purchasing on our site, you can always click on Log in to go back to your account page to view orders and make any changes.
On the checkout page directly below the address input, you have and opportunity to enter a discount code and apply it to your order.
No problem, click log in and you can request a new password. You'll need to enter your e-mail or login name. A new secure password will be sent to you. Once you login, you have the option of changing the password. You also can open a new account.
No problem. Contact customer service on our contact page with your order number.
We are committed to protecting your privacy. We use the information we collect about you only to process orders and to provide a more personalized shopping experience. This information is used to improve the content and layout of our website. It is also used to notify consumers about site updates and new product offerings.
We do not make the E-mail addresses of those who access our site available to other organizations, unless you specifically request it. You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings or E-mail correspondence from us, please let us know by contacting us. Please provide us with your exact name and address and we will be sure your name is removed from this list.
We do not make telephone numbers available to any other organizations. We will only use your telephone number to contact you regarding your Norwegian Sweater order.
We do not release your private information to others. This site contains links to other sites. Norwegian Sweaters is not responsible for the privacy practices or the content of such Web sites.
If you have any questions or comments, specifically regarding this document, feel free to contact us.
To guard against credit card fraud, we offer secure online ordering using the latest Secure Sockets Layer (SSL) encryption technology. The connection between your browser and our servers is encrypted with industry-standard SSL technology, which scrambles ordering information so that only your browser and our servers can decipher it.
If your browser does not support SSL, or if you are unable to establish a secure connection, please feel free to place your order by email, fax, or mail. Different payment options are available for you.
Your credit card and transaction information is private. We encrypt all such sensitive data during the order transaction using a secure server. We also have security measures in place in our physical facility, which guard against the loss, misuse or alteration of information that we have collected from you at our site.
You can rest assured that all credit cards are processed online through VeriSign.
Free Shipping in the USA! Click here to see our shipping policy.
Definitely. Click here to read about our 100% Money-Back Guarantee.
We mark international packages as containing the specific description of your order and state the cost of the item on the customs documentation. You may be responsible for local import taxes in your area. Customs or import duties are levied once the package reaches your country. Customs policies vary widely from country to country; you may want to contact your local Customs office for further information.
