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Frequently Asked Questions
What about Customs?
We mark international packages as
containing the specific description of your order and state the cost
of the item on the customs documentation. You may be responsible for
local import taxes in your area. Customs or import duties are levied
once the package reaches your country. Customs policies vary widely
from country to country; you may want to contact your local Customs
office for further information. We do all we can to make sure a
package is not picked up by customs by marking a personal name as
the shipper and placing the value of the package as low as possible
so that if it does get picked up, the charges are minimal.
How do I
add items to my Shopping Bag?
After selecting a specific product, click on the
"Order" link located on every product detail page.
This will bring you to the shopping cart item order page where you
select the size and color.
Click on "Add to Cart" to place item into your shopping cart. You
have the option to continue to shop or check out at any time.
Help! I
put the wrong sized shirt in my shopping bag. How do I edit size,
color, or quantity from the shopping bag?
Don't fret. While
you're in the shopping cart area, click the "+ or -" button located
next to the item's name. Go back at any time you choose to correct
your order at the item page, where any aspect of the selection
(size, color, quantity) may be changed. Click on "Add to Cart" to
save changes.
How do
I add or remove items from my Shopping Bag?
While you're in the
shopping bag area, click the "- or +" button located next to the
item's name. There's also a "Dump Cart" button that allows you to
clear all items from the cart at once.
How do
I save the contents of my Shopping Bag?
Don't worry, if you
place an item inside your Shopping Bag and leave the site, we'll
remember your Shopping Bag contents for 24 hours.
Can I
return or exchange a product?
Definitely.
Click here to read about our
100% money-back guarantee
How do
I know my order has been placed?
We'll send you an
e-mail confirming the items you've purchased with an order number.
Can I
cancel an order after it has been submitted?
No problem. Contact customer
service on our
contact
page.
How do
I enter discount codes?
Once you're at the
Billing Information page, you have the option to enter your
Discount/Source code. Discounts will be credited to your final bill,
which is sent to your e-mail address.
Why
should I set up an account?
It's free and it's
easy. We like to think of it as convenience shopping because it
allows you to keep all of your billing and shipping information
securely saved in one place. Also, after you register, you can
review all orders for your account. Why enter in your information
over and over again? Don't you work your fingers enough
already? It's just one more way to make your shopping experience
effortless.
How do I register?
It's simple. Click on the "Membership" link,
located at the top of every page. Choose a user name, password, and
enter your contact information. Then, click New Member.
While registering, you will be signed up for
our e-mail list. You'll receive product information and special
offers.
How do
I change my account information?
You can edit your
account information at check out.
What if
I forget my password?
E-mail us on our
contact page for the password or start
a new account.
What
are the shipping costs?
FREE!
Click here
to go to our Shipping Policy.
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