Return Policy

100% Guarantee !

We want you to be a satisfied customer so everything we sell is fully guaranteed. If you're not satisfied, whatever the reason, return the item to us for an exchange or a full refund within thirty (30) days.

Return To:

Marine Enterprises, Inc.
24 Young Road
Katonah, NY  10536
USA
RMA # - YOUR ORDER/INVOICE #
Copy of Original Invoice/Order

Packages must be returned prepaid—we do not accept C.O.D. deliveries.

Contact us for all return authorizations on our contact page:
 

  • Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. We reserve the right to refuse a return on any product that does not meet these requirements. 
  • No refunds or exchanges will be made after thirty (30) days under any circumstances. 
  • No returns will be accepted without a Return Authorization (RA) number. To request a Return Authorization, please email us on our contact page. RA numbers are valid for 10 business days after issue, and must be recovered in our warehouse within that time period. 
  • Once you have contacted us for a return, we will issue you a RA number and shipping instructions. 
  • We are not responsible for lost or stolen packages. Please use shipping method that can be tracked. We recommend you insure the parcel when shipping higher-priced items. Packages must be returned prepaid—we do not accept C.O.D. deliveries. 
  • Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days. 
  • We will only refund shipping charges if we've sent the wrong item or if the item sent is defective. 
  • Refused returns or exchanges will be shipped back to the customer at the customer's expense. 
  • Exchanged sweaters will be charged $ 15.00 per sweater to cover shipping charges ($ 25 for International). 
  • Specials and Sale items purchases are final.